Legal warning
In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), Neok Solutions SLU (hereinafter, “Neok”), Responsible for this online store , makes this information available to Users to define their Conditions of Use.
In addition to the contents set forth here, the specific aspects related to the protection of personal data and the privacy of the users of this website are developed on the Privacy Policy and Cookies Policy pages.
Identity of the Data Controller
· Company Name : Neok Solutions SLU
- Trade Name : Neok
- CIF : B87077657
- Registered in the Commercial Registry of Madrid: Volume 32557, Book, Folio 11, Section 8, Sheet M-585969
- Registered Office : Calle Pablo Picasso 1, 28830, San Fernando de Henares, Madrid
- Activity : IT services
- Telephone : +34 611 064 234
- Email : info@f10mobility.com
- Domain Name : https://f10mobility.com/
Purpose of the Website
The “Neok” online store has the following purposes:
- Making available to the User the products and/or services offered for acquisition by electronic means, as well as offering information about them and the Controller.
- Disclosure of information related to the Controller's sector of activity.
- Manage User comments and/or ratings.
- Manage the list of subscribers and users assigned to the online store newsletter.
Regulatory framework
The activity of this online store is subject to the Spanish and European legal framework, specifically to the following regulations:
- General Data Protection Regulation (GDPR) (EU) 2016/679, of April 27, which regulates the processing of personal data in the countries of the European Union.
- Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD and GDD), a regional standard (applicable to Spain), and which defines and expands many of the concepts and rights present in the GDPR.
- Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), a rule that affects those websites that, in some way, carry out economic activities through electronic means, as is the case of this website.
- Law 03/2014, of March 27, General for the Defense of Consumers and Users (LGDCU), which regulates the conditions of sale and contracting.
Conditions of Use and Responsibilities
Any person who accesses this website assumes the role of User, committing to strict observance and compliance with the conditions set forth herein, as well as any other legal provision that may be applicable. “Neok” will not be responsible for any damages, whether to itself or to third parties, caused by the inappropriate use of this website by the User.
The content of this website cannot be considered, in any case, a substitute for legal advice.
“Neok” reserves the right to modify any type of information that may appear in the online store, at any time and without prior notice, without any obligation to notify or inform Users of said obligations, with publication being understood as sufficient. on this website.
This website has been reviewed and tested to ensure that it functions correctly on an uninterrupted basis. However, “Neok” does not rule out the possibility that there may be certain programming errors, lack of specific availability (for example, server crashes, or maintenance thereof) or that force majeure, natural disasters, strikes, or circumstances may occur. similar that make temporary access to the website impossible.
The User agrees not to use this website or, if applicable, the services or products offered therein, to carry out activities contrary to the law, public order or these conditions of use.
Intellectual property
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of “Neok” or, where applicable, has express license or authorization from the authors.
All contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries, and the reproduction and/or publication, in whole or in part, of the website, or its treatment, is not permitted. computer, its distribution, dissemination, modification or transformation, without its prior written permission. “Neok” will ensure compliance with the previous conditions, as well as the proper use of the contents presented on its web pages, exercising all civil and criminal actions that correspond to it in the case of infringement or non-compliance with these rights by the User
The designs, logos, text and/or graphics that are not related to “Neok” and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise regarding them. In any case, “Neok” has express and prior authorization from them. “Neok” recognizes in favor of its owners the corresponding industrial and intellectual property rights, its mere mention or appearance on the website not implying the existence of any rights or responsibility of the Controller over them, nor endorsement, sponsorship or recommendation by part of it.
Third party links
“Neok” may make available to the User links or other elements that allow access to other websites belonging to third parties. We do not market the products and/or services of said linked pages, nor do we assume any type of responsibility for them, nor for the information contained therein, nor for their veracity or legality, nor for any effects that may arise.
In any case, “Neok” states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.
Privacy Policy
“Neok” is deeply committed to compliance with Spanish and European regulations on the protection of personal data, and guarantees full compliance with the established obligations, as well as the implementation of the security measures provided in the General Protection Regulation. of Data (RGPD) (EU) 2016/679, of April 27, and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD and GDD, hereinafter LOPD ).
In accordance with these regulations, we inform you that the use of our website may require certain personal data to be provided through registration or contact forms, or by sending emails, and that these will be processed by “ Neok” , Responsible of the treatment, whose data are:
- Company Name : Neok Solutions SLU
- CIF : B87077657
- Registered Office : Calle Pablo Picasso 1, 28830, San Fernando de Henares, Madrid
- Telephone : 619640511
- Email : sales@f10mobility.com
Obtaining and Processing of Personal Data
Personal data is any information related to a person: name, email, address, telephone number, NIF/NIE... Additionally, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet access provider.
“Neok”, as the Data Controller, has the duty to inform the Users of its website about the collection of personal data that can be carried out, either by sending an email or by filling out the included forms. on the website.
Contact/email forms
Purpose : Respond to your request for information made through our contact form(s).
Legitimation : The legal basis that legitimizes this treatment is the User's consent, which may be revoked at any time.
Transfer of data : Personal data will be processed through servers managed by Loading , which will be considered the Data Processor.
Mailing list registration forms (newsletter)
Purpose : Sending communications, some of them commercial, of interest to Users according to the theme of the website. As established by the LSSICE, “Neok” undertakes not to send commercial communications without identifying them as such. For these purposes, the information sent to clients for the maintenance of the existing contractual relationship, if any, will not be considered commercial communication.
Legitimation : The legal basis that legitimizes this treatment is the User's consent, which may be revoked at any time.
Transfer of data : Personal data will be processed through servers managed by MailRelay , which will be considered the Data Processor.
Registration/client registration/contracting forms
Purposes :
- Manage your User registration on our website.
- Manage purchases made.
- Provide information about the processing and status of purchases.
· Historical record of purchases made on our website.
- Comment and content management.
- Sending communications via email and/or telephone, in order to inform the User of possible incidents, errors, problems and/or order status.
Legitimation : The legal basis that legitimizes this treatment is the execution of a contract.
Transfer of data : “Neok” will not transfer or communicate your data to any third party, except in the cases legally provided for or when it is strictly necessary for the provision of a service. Specifically, the data may be transferred to:
- Providers of technological or computer services.
- Payment service providers.
- Courier and parcel companies.
- Third parties or intermediaries, as service providers, who operate on our own behalf (management, consulting...).
Data transfers will be carried out respecting the strictest confidentiality, using the necessary measures, such as signing confidentiality contracts, or adhering to their privacy policies established on their respective websites. The User may refuse to transfer their data to the Data Processors, by means of a written request, by any of the aforementioned means.
Furthermore, in those cases where it is necessary, Client data may be transferred to certain organizations, in compliance with a legal obligation: Spanish Tax Agency, banking entities, Labor Inspection, etc.
Feedback form
Purpose : make a comment or review for publication on the website.
Legitimation : The legal basis that legitimizes this treatment is the User's consent, which may be revoked at any time.
Data transfer : Personal data will be processed through the servers of this website, managed by Loading , which will be considered the Data Processor.
Minors
Only people over 14 years of age may provide personal data on this website. As required by the LOPD and GDD, in the case of minors under 14 years of age, the consent of their parents or guardians will be a mandatory condition for us to process their personal data.
On the other hand, only people over 18 years of age may hire our services. In the case of minors under 18 years of age, the consent of their parents or legal guardians will be a mandatory condition for us to provide the services offered, unless the minor is emancipated.
User Registration
When the User registers through the corresponding form, the information we collect includes:
- Name and surname
- Email and/or telephone
- Shipping addresses
- IP
- Username Password
In addition, the User must accept the Contract Conditions, set out in another section of the website.
The User must also provide a password, which must meet certain security requirements. They do not expire. To recover the password, the User must go to the specific recovery form and enter their email to continue with the process and be able to modify it, by clicking on the link that will be sent to the email address entered. The User is responsible for keeping his password confidential, as well as for all uses he makes of it. You must notify “Neok” of any unauthorized use of your account or password as soon as possible.
The User, once registered, has access to a private panel, where they can see certain content, records of purchases made, etc. You can also manage your account options, such as your password or User data.
The User may receive the following notifications:
- When registering on the platform (account validation email).
- When making purchases, such as proof of purchase, incidents, shipments made, etc.
- The User receives the store's newsletter if they have registered for it, from which you can unsubscribe in your User panel and in the corresponding links included at the bottom of the newsletter.
· For comments made, and responses to them.
- By password recovery (specified in the previous field).
- By unsubscribing or deleting the account.
Security measures
Users of the “Neok” website are informed that the security, technical and organizational measures within our reach have been adopted to prevent the loss, misuse, alteration, unauthorized access and theft of data, and that they guarantee thus the confidentiality, integrity and quality of the information contained therein, in accordance with the provisions of current regulations on data protection. The personal data collected in the forms are processed only by “Neok” staff or the designated Data Processors.
The “Neok” Website also has SSL encryption, which allows the User to securely send their personal data through the contact or registration forms of the website.
Veracity of the data
The User declares that all the data provided by him is true and correct and undertakes to keep it updated. The User will be responsible for the veracity of their data and will be solely responsible for any conflicts or litigation that may arise due to their falsity. It is important that, so that we can keep personal data updated, the User informs “Neok” whenever there has been any modification to them.
Data transfer
“Neok” will not transfer or communicate your data to any third party, except in legally provided cases or when the provision of a service implies the need for a contractual relationship with a Data Processor. Thus, the User accepts that some of the personal data collected be provided to these Data Processors (payment platforms, agency, intermediaries, etc.), when necessary for the effective performance of a contracted service or purchased product. The User also accepts that, in the case of provision of services, these may be, totally or partially, subcontracted to other people or companies, who will be considered Data Processors, with whom the corresponding confidentiality contract has been agreed, or adhered to their privacy policies, established on their respective web pages. The User may refuse to transfer their data to the Data Processors, by means of a written request, by any of the aforementioned means.
Furthermore, in those cases where it is necessary, Client data may be transferred to certain organizations, in compliance with a legal obligation: Spanish Tax Agency, banking entities, Labor Inspection, etc.
Exercise of User Rights
The LOPD and GDD and the RGPD grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. To do this, the User must contact, providing documentation that proves their identity (DNI or passport), by email to ventas@f10mobility.com, or by written communication to the address that appears in our Legal Notice. Said communication must reflect the following information: name and surname of the User, the purpose of the request, address and supporting data.
The exercise of rights must be carried out by the User himself. However, they may be executed by a person authorized as the legal representative of the User, providing documentation that proves said representation.
The User may request the exercise of the following rights:
· Right to request access to personal data, which is the right to obtain information about whether your own personal data is being processed, the purpose of the processing that, if applicable, is being carried out, as well as the information available about the origin of said data and the communications made or planned thereof.
- Right to request rectification , in the event that personal data is incorrect or inaccurate, or deletion of data that turns out to be inadequate or excessive.
- Right to request the limitation of your processing, in which case only the data strictly necessary for the exercise or defense of claims will be kept by “Neok”.
- Right to object to processing: refers to the right of the interested party to not have the processing of their personal data carried out or to cease processing in cases where their consent is not necessary for the processing, in which case they are files. commercial prospecting or that have the purpose of making decisions regarding the interested party and based solely on the automated processing of their data, unless for legitimate reasons or the exercise or defense of possible claims they have to continue processing.
- Right to data portability : in case you want your data to be processed by another company, “Neok” will provide you with the portability of your data in exportable format.
In the event that consent has been granted for a specific purpose, the User has the right to withdraw consent at any time , without affecting the legality of the treatment based on consent prior to its withdrawal.
We undertake to execute all these rights within the maximum legal period (1 month).
If a User considers that there is a problem with the way in which “Neok” is handling their data, they can direct their complaints to the Security Manager or the corresponding data protection authority, the Spanish Data Protection Agency being the one indicated in the case of Spain.
Data retention
The personal data of Users who use the contact form or who send us an email requesting information will be processed for the time strictly necessary to respond to the request for information, or until the consent granted is revoked.
The Client's personal data will be processed until the contractual relationship ends. The period of conservation of personal data will be the minimum necessary, and may be maintained until:
- 4 years: Law on Infringements and Sanctions in the Social Order (obligations regarding membership, registrations, cancellations, contributions, payment of salaries...); Arts. 66 et seq. General Tax Law (accounting books…)
- 5 years: Art. 1964 Civil Code (personal actions without special term)
- 6 years: Art. 30 Commercial Code (accounting books, invoices...)
- 10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.
- No deadline: disaggregated and anonymized data.
For its part, the data of Users who register for the newsletter will be kept indefinitely, until the consent granted is revoked.
Confidentiality
The information provided by the User will, in any case, be considered confidential, and cannot be used for purposes other than those described here. “Neok” undertakes not to disclose or reveal information about the User's claims, the reasons for the advice requested or the duration of its relationship with the User.
Validity
This privacy and data protection policy has been drafted by ExpertosLOPD®, a firm specialized in data protection for online stores , on May 24, 2023, and may vary depending on changes in regulations and jurisprudence that occur. , being the responsibility of the data owner to read the updated document, in order to know their rights and obligations in this regard at all times.