Cookies Policy / Conditions of Sale and Contracting

Cookies policy

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform the User of the use of cookies on the “Neok” website.

Cookies allow, among other things, to collect statistical information, facilitate certain technical functionalities, store and retrieve information about the browsing habits or preferences of a User or their equipment and, depending on the information they contain and the way in which it is used your computer, can be used to recognize the User, remember aspects of the User such as their language, country, browser, etc. If the User does not want to receive cookies, they can configure their browser to delete them from their computer's hard drive, block them or notify them if they are installed.

Our website uses cookies and other related technologies (for convenience, all technologies are called “cookies”). Cookies are also placed by third parties we have contracted. In the following document we inform you about the use of cookies on our website.

What are cookies, scripts or web beacons?

A cookie is a small simple file that is sent along with the pages of this website and that the user's browser stores on the hard drive of their computer or other device (smartphone, tablet, connected television...). Stored information may be returned to our servers or the relevant third party servers during a subsequent visit.

A script is a fragment of program code that is used to make our website work correctly and interactively. This code runs on our server or on the user's device.

A web beacon (or pixel tag) is a small, invisible piece of text or image on a website that is used to track traffic on a website.

cookies

Technical or functional cookies

Some cookies ensure that certain parts of the website work correctly and that user preferences continue to be remembered. By placing functional cookies, we facilitate the visit and use of our website. In this way, it is not necessary to repeatedly enter the same information when visiting our website and, for example, the items remain in the shopping cart until the user completes the purchase. The regulations allow us to place these cookies without your consent.

Analytical cookies

We use analytical cookies to optimize our users' website experience. With these analytical cookies we obtain knowledge of the use of our website. User consent is required to insert analytical cookies.

Advertising or marketing cookies

On this website we use advertising cookies, which allows us to personalize the ads for each user, and we (and third parties) obtain information about the results of the campaign. This happens based on a profile we create with users' clicks and navigation in and out of “https://f10mobility.com/”. With these cookies the user, as a visitor to the website, is linked to a unique ID. User consent is required to insert these cookies.

Social media buttons

On our website we have included buttons to promote pages (e.g. "like", "pin") or share them (e.g. "tweet") on social networks such as Facebook. These buttons work using code from these RRSS; This code embeds cookies. These social media buttons can store and process certain information, in this way a personalized advertisement can be displayed.

Please read the privacy policy of these social networks (which may change frequently) to find out what they do with your (personal) data that they process using these cookies.

The following cookies are used on this website

Cookies installed by third parties

The Website may use cookies installed by third parties to perform statistical analysis on user navigation, or display personalized advertising content. For example, Google cookies. Please note that if you accept third-party cookies, you must delete them from the browser options or from the system offered by the third party itself.

Consent and cookie settings

When you visit our website for the first time, we will show you a pop-up window with an explanation about cookies (“first layer”). As soon as you click the accept button, you agree to our use of the categories of cookies and plugins that you have selected in the pop-up window, as described in this cookie policy. You can disable the use of cookies through your browser, but please note that our website may stop working properly if you do so.

Your rights regarding personal data

Visit our privacy policy to learn about your rights regarding the processing of personal data, and how to exercise them.

Activation, deactivation and deletion of cookies

You can use your Internet browser to delete cookies automatically or manually. You can also specify that certain cookies cannot be placed. Another option is to change your Internet browser settings so that you receive a message each time a cookie is placed. For more information about these options, see the instructions in the "Help" section of your browser.

Please note that our website may not function correctly if all cookies are disabled. If you delete cookies from your browser, they will be placed again after your consent when you visit our websites again.

These Conditions regulate the use of the online store https://f10mobility.com/ , for which Neok Solutions SLU , hereinafter, “Neok” is legally responsible . By accepting it, the User states that he or she has read, understands and understands what is stated here and that he or she assumes all of his or her obligations. If the User does not agree with the content of this document, they must leave this website, not being able to access or use the services it offers. Likewise, the User expressly accepts and without exceptions that access and use of this website, its services and the contents of said services takes place under his or her sole and exclusive responsibility.

These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice, and it is the User's responsibility to read them when making a purchase or contract. The conditions in force at the time of conclusion of the contract will be those that are applicable to it.

Applicable regulations

This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE) and by Law 03 /2014, March 27, General for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of their internet browser, and must be accepted before proceeding to pay for the order.

User Account and Bug Fixes

In order to make online purchases in this store, registration is required by creating a “User Account”. You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, you will receive an email confirming that the process has been completed successfully and a reminder of your access data.

From the account you can make purchases, check your order history, change your password, modify personal data, modify shipping and billing addresses, make comments, and other procedures or procedures related to your purchases.

Furthermore, at any time, you can access your private account to check personal information and addresses and, if necessary, correct any errors that may have existed when entering the data or update them. Shipping and billing addresses may also be corrected or updated throughout the purchasing process.

As a User, you can unsubscribe at any time by sending an email, from the address you wish to unsubscribe to, to ventas@f10mobility.com, which will entail the cancellation of your personal data.

In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.

Purchasing process

Buying at “Neok” is easy and simple, you just have to follow the following steps:

1st.- Select the products you want to purchase from among those offered by “Neok”.

2nd.- Once you have selected the product(s) you wish to purchase, you must press the “Add to Cart” button, adding the product to your shopping cart.

3º.- Once the product selection has been completed, a summary will appear identifying the selected item(s).

4º.- As we have indicated in previous sections, when completing your purchase, you must register, indicating your contact information and address.

5º.- Finally, you must accept these Conditions of Sale and choose the payment method among those offered by “Neok” (see next section).

6º.- Once the purchase process is complete, we will send you an email detailing the purchase information, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any errors in the data entered, please contact us by any of the following means:

• Calling 611 064 234

• Notifying it in the contact section of this website

• By writing to the email address ventas@f10mobility.com

Likewise, if you want us to send you the invoice in paper, contact us and we will send it to you without any additional cost.

Payment Methods

Neok” has various payment methods:

• Wire transfer

• Credit or debit card

• PayPal

à Bank transfer

“Neok” offers you the possibility of paying for the order by means of a transfer to our bank account:

à Credit or debit card

Payment by credit or debit card is made through Banco Sabadell's secure payment gateway. Through this payment method, “Neok” never collects or manipulates any customer data related to their card number. All data is processed directly by Banco Sabadell, so that “Neok” can always offer the greatest security, transparency and confidentiality in the transaction.

to Paypal

Make the payment with your PayPal account. Through this payment method, “Neok” never collects or manipulates any bank information. All data is processed directly by Paypal, so that “Neok” can always offer the greatest transparency, security and confidentiality in the transaction.

Send conditions

Shipments will be made to Europe at no cost

• Cancellation of accounts and service, cancellation and blocking

User accounts are not deleted due to lack of use. The User can unsubscribe by requesting it from the “Neok” staff, by sending an email to ventas@f10mobility.com or through their account profile.

In the event of non-payment of an order, it may be temporarily suspended until the non-payment situation has been resolved by the User. If more than 15 days pass, “Neok” may proceed to cancel the order.

“Neok” reserves the right to block without prior notice access to the User account (or directly delete the User account), if you use it in an illegal way or fail to comply with the obligations and rules established herein, a fact that will be communicated through email. The blocking or deletion of the User account will have no effect on the obligation to pay for the products purchased, if applicable.

In exceptional cases, under the free discretion of the “Neok” administrators, and evaluating the seriousness of the fact, the administrators may choose to warn the offending User, before permanently deleting or blocking their account.

By registering as a User, you agree that the owners of this site reserve the right, and may act at any time and without prior notice, to modify or discontinue this website and its services, or to delete data provided, whether temporarily or permanently.

Returns

At “Neok” we wish you satisfaction with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:

A. The product is incorrect, has a defect or has been damaged during transport:

We pay close attention to ensuring that all our shipments are made correctly. If you still receive an incorrect item, please contact us as soon as possible to resolve it. Before opening the product, verify that the packaging matches what was requested: color, size, finish, etc.

For its part, if the products received have any defect or deterioration, we will respond to lack of conformity as set forth in the “Guarantees” section within these conditions of sale.

When the product has been damaged during transport, you must notify us and, if possible, note the incident on the carrier's delivery note.

B. Withdrawal:

We don't want you to be left with anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and whenever you are a buyer of an item for private use, you have the Right of Withdrawal, by virtue of which you can return the product, provided that it is not a digital product of which the download has started.

The exercise of this right of withdrawal must be carried out within a maximum period of FOURTEEN (14) calendar days from the day on which you or a third party indicated by you, other than the carrier, have acquired material possession of the goods. You must notify us, without the need for justification, of your decision to withdraw from the purchase made through an unequivocal statement (for example a letter sent by postal mail or email) through any communication channel offered in the “Contact For Returns” section. ” located at the end of this section. Likewise, you can use the following model withdrawal form to do so, if you wish. [ATTACH WITHDRAWAL FORM AT THE END OF THIS DOCUMENT]. To meet the withdrawal period, It is enough for the communication regarding your exercise of this right to be sent before the corresponding deadline expires.

In order to exercise this right, the product must be in perfect condition. Otherwise, you will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and good condition of the products.

The refund will be made for the total amount of the purchase, including initial shipping costs where applicable (with the exception of additional costs resulting from choosing a delivery method other than the least expensive ordinary delivery method that we offer), and It will be made through the same payment method used in the purchase unless you tell us otherwise and, in any case, before 14 calendar days have elapsed from the reliable receipt of the withdrawal request.

We will be in charge of managing the collection of the goods at your home. However, you must bear the direct cost of returning goods. The collection cost will be deducted from the purchase refund.

C. If you have not received the order yet:

If you have not yet received the order and wish to cancel or modify it, you only have to inform us of the changes you want to make, without this incurring any cost if your order has not yet been processed. Orders placed will be sent on the same day, if the order is placed before 7:00 p.m. on a business day. You can check the status of the order by entering your account https://f10mobility.com/mi-cuenta > https://f10mobility.com/historial-de-pedidos

Contact for Returns:

*Phone: 611 064 234
*Notification through this website in the "Contact" section
*Email: sales@f10mobility.com

All product returns must be sent to the following address: Calle Pablo Picasso 1, 28830, San Fernando de Henares, Madrid

Guarantee

Except for those that, due to their nature, are excluded from the consumer goods warranty regulations, and provided that the buyer makes a particular use, all our products are guaranteed at a national level, against manufacturing defects for three years from the date of purchase (or delivery date, if later), or one year if the item is not new.

We will be liable for any lack of conformity, of which the buyer must inform us within two months of becoming aware of it.

If the defect or lack of conformity arises in the first 3 years from the delivery of the item, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later time), i.e. , that there is a defect of origin or factory of the product, unless we can demonstrate that the defect or lack of conformity is not of origin, but is due, for example, to poor use or maintenance by the buyer.

By regulations, and unless proven otherwise, It will be understood that the products comply with the contract as long as they meet all the requirements expressed below:

a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.

b) They are suitable for the uses to which similar products are ordinarily intended.

c) They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.

Conflict resolution

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https ://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

MODEL WITHDRAWAL FORM

If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so using this form, which you must fill out and send to us.

“For the attention of Neok Solutions SLU, with address at Calle Pablo Picasso 1, 28830, San Fernando de Henares, Madrid, telephone number 611 064 234 and email address ventas@f10mobility.com.

I hereby announce that I withdraw from my contract of sale of the following product or list of products:

(Indicate a list of products with respect to which the right of withdrawal will be exercised)

Ordered on: (Insert date)

Name of consumer and user: (Indicate)

Address of the consumer and user: (Indicate)

Order number: (Indicate)

_______________________________________________________________________

Signature of the consumer and user (only if this form is presented on paper)

Date: